Servicenow Admin
Job Description
Our team of experienced consultants will work closely with your organization to develop a roadmap that aligns ServiceNow with your long-term goals. We analyze your current environment, understand your pain points, and strategize a clear path forward. Whether you’re just starting with ServiceNow or looking to enhance your existing implementation, we ensure your roadmap is robust, scalable, and aligned with your business objectives. Through continuous collaboration, performance assessment, and optimization, we help you maximize ROI, streamline workflows, and future-proof your ServiceNow ecosystem for evolving business needs and technological advancements.
Duties & Responsibilities
- ResponslistDataible for the general support, administration, and maintenance of the ServiceNow platform and associated applications.
- This person will develop, configure, and improve core and custom applications and work to resolve support issues.
- Responsibilities include monitoring the health, usage, and compliance of ServiceNow
- Create and configure business rules, UI policies, UI actions, client scripts, and ACLs.
- Create and configure notifications, UI pages, UI macros, the script includes, formatters, etc.
- Guide development of ServiceNow modules to help leaders measure project success by capturing data related to Cost, Schedule, Quality, and Effectiveness.
- Leads ServiceNow maintenance, upgrade planning and administration
- Designs and develops new ServiceNow workflows and processes
- Manages and resolves incidents against ServiceNow applications
- Provides mentoring and guidance for ServiceNow Administrators
Requirements & Qualifications
- Scripting – JavaScript – Web Services – HTML – CSS – Jelly.
- Enterprise and/or IT Service Management.
- Advanced System Administration Experience.
- Database configuration/administration within ServiceNow.
- Strong requirements gathering experience.
- Ability to communicate complex processes and workflow to all audiences.
- Ability to work independently
