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Customer Experience
Transforming Customer Service with Digital Workflows
Elevate service operations and promote customer engagement by integrating digital workflows. By connecting customer service with other departments within the organization, we can promptly and proactively address customer issues. Our approach goes beyond traditional customer service by bridging the front, middle, and back offices. Leveraging our industry expertise and deep understanding of the platform, we can assist you in automating repetitive requests and intelligently routing tasks to the relevant teams. This streamlines the resolution process, guaranteeing efficient and effective outcomes for your customers.
Customer Experience Features
Delve into the realm of customer happiness by surpassing customer workflows. Enhance service levels and deliver a more streamlined and personalized experience, ultimately exceeding customer expectations while building long-term loyalty, improving engagement, and driving measurable business growth through exceptional customer interactions and proactive service delivery.
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Case Management
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Omni Channel
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Agent Workspace
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Intuitive Search
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Process Automation
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Survey Feedbacks
Enhance customer retention while reducing costs using CSM
If you’re facing challenges with customer satisfaction and retention, it’s time to move beyond traditional customer workflows and focus on cultivating customer loyalty with NewRocket Customer Experience.
Minimize case creation and decrease phone calls
Provide self-service tools like knowledge bases and automation via portals or virtual assistants, letting customers resolve issues quickly without creating cases.
Personalize the experience based on the customer
Personalize support to match customer needs, streamline task completion, foster brand loyalty, and tailor experiences using multiple influencing factors.
Streamline your Field Operations using Field Service management
Top Tech’s FSM Offering empowers clients to streamline and optimize their field service operations. It enables organizations to efficiently manage their mobile workforce, schedule and dispatch technicians, and deliver exceptional service to customers on-site.
Enhanced Efficiency
ServiceNow FSM helps optimize field service operations by automating processes, reducing manual tasks, and improving resource allocation. This streamlines workflows, leading to increased efficiency and productivity.
Improved Customer Experience
With ServiceNow FSM, organizations can provide superior customer service by delivering faster response times, accurate appointment scheduling, and real-time updates. This enhances customer satisfaction and loyalty.
